Requests for repair must be submitted through the HelpDesk ticket submission process. All requests must include the following information: Property Number (if applicable), Serial or Service Tag Number, Machine Manufacturer, Model, Function, School/Center, and Room Number. Requests for screen repair or any accidental damage repair must follow SOP 1301-h4 and include a statement explaining the damage. Any submissions without the required fields will be put on hold until the information is provided. SOP for Lost, Stolen or Damaged District Property
No repair that exceeds 30% of the replacement cost of a device will be completed without approval from the Director of Information Technology.
If a hard drive is replaced or reformatted, installation of Windows 7 or Mac OS X should be completed providing processor speed, RAM size, and copyright allow. Otherwise, match the OS installation, as these considerations will allow.
Dell & Apple Desktops/Laptops
Most computers acquired prior to 07/01/12 will not be repaired. Approximate county tag number C033364300.
- Most computers acquired between 07/01/12 and 07/01/14 (C034576600) whose repair cost would exceed $300 will not be repaired.
- Latitude 2110/2120 will not be repaired.
- 1st generation Dell Chromebook 11s will not be repaired.
No computer will be repaired whose repair cost exceeds 70% of replacement cost.
All ink jet printers will not be repaired. Individual exceptions may be granted for any ink jet printer that has a replacement value in excess of $500.
All personal laser printers more than 5 years old will not be repaired.
Most servers currently in use will be repaired. The Director of Information Technology should be notified when the repair cost exceeds 30% of the replacement cost.Items not covered: batteries, laptop power adapters, mice, keyboards, modems, network equipment, multimedia projectors, handhelds, dot matrix printers, cameras, classroom response systems, flash drives