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Technology Tools Spotlight - Support Technical Needs of Staff

The IT Department supports technical needs of staff using a variety of tools. These tools are intended to provide District staff with self-service access to the greatest extent possible and facilitate communication with IT staff with self-service is not possible. 

Zendesk provides a portal page where IT staff post self-service documentation, a phone number for general technical support for all staff, and the ability to submit online requests for general technical support for all staff. IT staff and school-based technical support staff use Zendesk to process all requests for technical support, whether submitted by phone, through the online portal, or by email. 

IT staff post all problems and maintenance windows for any supported technology tool systems on the Statuspage. Users may subscribe to the Statuspage--all incidents or only certain categories of incidents--as needed to keep them informed of the status of all supported technology systems. 

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